NPS Explained
Why Our Customers Recommend Swyfft
Our Net Promoter Score: 75 – significantly above industry average.
Understanding our Net Promoter Score (NPS) and what it says about the experience we deliver to agents and policyholders.
What is Net Promoter Score (NPS)?
Net promoter Score (NPS) is one of the most widely used measures of customer satisfaction and loyalty.
It’s based on a single question:
“How likely are you to recommend us to a friend or colleague?”
Customers respond on a scale from 0 to 10, and their answers help us understand not just satisfaction, but trust, loyalty, and overall experience.
Industry average: ~30-40
Source: Clearlyrated
How It Works
Responses are grouped into three categories:
⭐ Would Recommend (9-10)
Loyal customers who actively recommend us
➖Satisfied (7-8)
Satisfied, but not enthusiastic
👎Needs Improvement (0-6)
Customers who had a less-than-ideal experience
NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Why NPS Matters
NPS goes beyond traditional satisfaction socres. It reflects how customers truly feel about their experience – and whether they trust us when it matters most.
A strong NPS indicates:
- Consistent, positive customer experiences
- Strong relationships with agents and policyholders
- A product and platform that deivers real value
For us, it’s not just a number – it’s a benchmark we use to continuously improve.
Our NPS Score
We’re proud to maintain an NPS of 75, which places us above industry benchmarks for insurance and insurtech providers.
This score reflects feedback from real agents and customers who interact with our platform, service teams, and products every day.
It’s a direct result of our focus, simplicity, and support – delivering a better insurance experience from quote to bind and beyond.
How We Use Customer Feedback:
Every response we receive helps shape how we improve.
We actively use NPS feedback to:
- Enhance our quoting and binding experience
- Refine underwriting and product offerings
- Improve agent support and responsiveness
- Identify and resolve friction points quickly
Customer feedback isn’t just collected – it’s acted on.
At Swyfft, we’re committed to delivering an insurance experience that’s faster, simpler, and more reliable – for both agents and policyholders.
Our NPs is just one reflection of that commitment.
See what Customers are saying
The Swyfft Insurance Claims Team reached out to me immediately and always kept me updated. Everyone was friendly and made my experience easy to understand.
Swyfft employees are the best. They ALWAYS reply to our emails right away. We never have to wait on the line to speak with an agent. Swyfft is the best.
Timely and informative service. I really like the technology Swyfft employs to make doing business easier and more streamlined. All employees are very well trained, professional, and respectful. Way to go Swyfft!
Explore our Blog to learn more.
Experience the difference for yourself